Shipping

Each order is prepared and fulfilled with care and intention. Please allow 3–4 business days for order processing before shipment or pickup availability.

Once your order has shipped, tracking information will be provided.

Delivery Responsibility

All shipments require a signature upon delivery.

Private Hair Society is not responsible for lost, stolen, or misplaced packages once delivery has been confirmed by the shipping carrier.

We encourage customers to provide a secure delivery location and monitor tracking updates.

Shipping Information

  • Orders ship Monday through Friday

  • Standard U.S. delivery: 5–7 business days

  • Processing times during high-volume periods may extend to 7–14 business days

  • Shipping rates are calculated at checkout

Orders must be placed using verified billing and shipping information. Orders that cannot be verified may be canceled.

Local Pickup

Local pickup is available at Salon J. Monet for select orders.

  • Pickup must be selected during checkout

  • Customers will receive notification when orders are ready

  • Orders must be collected within 7 days of notification

  • Valid identification may be required at pickup

Order Finalization

All orders are considered final once submitted and cannot be modified or canceled.

International Shipping

International shipments may be subject to customs duties, taxes, and import fees imposed by the destination country.

These charges are the sole responsibility of the recipient. Private Hair Society is not responsible for customs-related fees or delays.

Returns & Refunds

All Sales Are Final

Due to the nature of our products, all sales are final.

We do not offer refunds, returns, exchanges, or store credits.

Product Quality Assurance

All products are carefully inspected before shipment to ensure they meet our quality standards.

We strongly encourage customers to review product details before completing their purchase.

Inspection Upon Delivery

Please inspect all packages before accepting delivery.

If a package appears damaged, tampered with, or compromised, refuse delivery and contact us immediately.

Important Notice

Private Hair Society is not responsible for:

  • Lost or stolen packages after confirmed delivery

  • Product misuse, alteration, or improper handling after receipt

If an order is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply for reshipment.

We appreciate your understanding and support of our policies.