FAQ
Hair FAQs
With proper care and maintenance, our hair is designed for extended wear and can last several years.
Yes. The hair can be colored and lifted up to a level 613. For best results, we recommend professional coloring to preserve its integrity and longevity.
All sales are final. Due to the nature of the product, we do not offer refunds on hair purchases or services.
Orders are typically processed and delivered within
FAQ
Salon FAQs
Appointments are reserved through each stylist’s individual booking link, available on our website.
Preparation may vary depending on the service and your stylist’s requirements. In most cases, clients should arrive with clean, detangled hair extensions unless otherwise specified. Please review your stylist’s booking instructions carefully to ensure proper preparation.
A complimentary shampoo is offered by all stylists. However, some services require shampoo and prep time to be added during booking to allow for proper scheduling and service flow.
We allow a brief grace period for late arrivals. After that time, your appointment may be adjusted, rescheduled, or canceled to maintain the schedule for all clients. Late fees may apply where applicable.
To maintain a calm and elevated salon environment, we kindly ask that additional guests be limited unless they are also scheduled for service.
Same-day appointments may be available based on stylist availability. We recommend reserving in advance to secure your preferred date and time.